Help & FAQs


Shipping

Australia-wide: $10 via Australia Post Parcel Post.
Australia-wide Express: $15 via Australia Post Express Post.

International: $30 via Australia Post. We currently ship to many countries e.g. New Zealand, Hong Kong, UK, Germany, USA & Canada. Contact us about shipping to other destinations.
Please note – when your parcel from us arrives it may be subject to local taxes and/or duties, such as VAT in the UK.

Dresden frame sizing

Your PD (pupil distance) measurement

PD (pupillary distance) measures the space between the pupils of your eyes. Knowing this measurement is important to make sure your eyes match up with the optical centre of your lenses.

Although you may not see your PD measurement on your prescription, it will most likely have been recorded at the time of your eye exam. Contact the optometrist who issued your prescription and request your PD. If, for some reason, this is not available you can follow these steps to measure your PD:

Place a millimetre ruler on the bridge of your nose.
Have a friend face you about arms length away.
Have your friend measure the distance between the centre of your pupils (the black dots in the middle of your eyes).
Or you can do it yourself, if your vision is adequate, by looking in the mirror.

As a guide, most adults have a PD of between 55–65 mm and most kids have a PD of between 42–54mm.

When will my order be ready?

Once you’ve made an order with us and provided all your info (like your prescription and PD) you can expect your order to arrive in 5–10 days in NSW, VIC, QLD, TAS & SA.

Sunglasses and Standard (1.5 index) Single Vision:
5 days to NSW, VIC, QLD, TAS, SA metro areas
10–12 days to NSW, VIC, QLD, TAS, SA regional areas and WA & NT metro areas
Thin (1.6 & 1.67 index) Single Vision:
6 days to NSW, VIC, QLD, TAS, SA metro areas
11–14 days to NSW, VIC, QLD, TAS, SA regional areas and WA & NT metro areas

Specialty lenses (e.g. Multifocal, Transition):
10 days to NSW, VIC, QLD, TAS, SA metro areas
15–18 days to NSW, VIC, QLD, TAS, SA regional areas and WA & NT metro areas

INTERNATIONAL Please contact us.

All orders are sent through Australia Post with a tracking number. Get in touch with your order number if you haven’t received your tracking number from us.

Warranty, remakes & refunds

Frame warranty
Forget 1 and 2 year warranties, our frames are built to last. We’ve put a 10-year warranty on our Dresden frames, seriously! They’ll give you many years of good wear. Clean them every now and then with some soapy water and an old toothbrush for the nooks and crannies. Top tip: Don’t clean them with metho. This will crack them. Also, best not to let your Labrador get a hold of them!

Free replacement lenses
Come and see us within 90 days of buying your glasses if you feel they’re are not working well for you. We’ll remake your lenses free of charge within this period.

No-questions-asked refund
We’ll give you a no-questions-asked refund within 90-day of purchase.

Health fund rebates

We’re registered with the majority Australian health funds, so just bring your membership card in-store if you’d like us to make a claim for prescription glasses or contact lenses on your behalf. The beauty of this is you’ll only need to pay the gap and because Dresdens are so well priced there’s often no gap at all!

If you’re ordering with us online, you can elect to receive a receipt with item numbers so you can lodge your claim directly with your health fund.

Note: Only prescription glasses are covered by health fund optical cover. For example, regular sunglasses won’t be covered, but prescription sunglasses will be.

Eye exams

You can book eye exams and contact lens consultations with our highly qualified and experienced optometrists online or via our workshops. Bring your Medicare card with you to claim any rebate you’re eligible for. Appointment times are half hourly and take around 25–30 minutes.

A comprehensive consultation includes a detailed discussion of your visual needs, a tailored prescription, retinal photography, intraocular pressures, ocular health and disease diagnosis and management.

Can you make glasses using my existing prescription?

Absolutely! If you’ve had an eye exam recently, email your prescription to us at hallo@dresden.com.au or bring it into us. If you don’t have it you can request the optometrist who did the test and send it to us. If you think your vision has changed, or you think you’d benefit from an examination, you can book in at one of our locations for an eye exam.

Can you make glasses using any prescription?

Pretty much. We have access to the full range of Zeiss lenses which we sell to you without the huge mark ups you’ll find elsewhere. If your prescription is out of the range available on our online store: Sphere +/-4 and up to -2 Cylinder, please contact us and we can let you know the best options. For more complicated scripts it’s

If your prescription is out of the range available on our online store: Sphere +/-4 and up to -2 Cylinder, please contact us and we can let you know the best options.

For more complicated scripts it’s important we know exactly where your pupil sits relative to your frame so we can achieve the best possible vision for you.

Caring for your Dresdens

Dresden frame

Your Dresden frame is made from an ultra durable nylon. It’ll give you many years of service if you give it a little care.

+ Don’t use methylated spirits to clean your frames. It will crack the frame.

+ Wash your frames occasionally to remove oils and grit. If you wear them in a very hot and gritty environment, use a toothbrush to clean the groove between the frame and lens.

+ Check the pin in the hinge every so often. The top of it should sit flush with the arm. Press it firmly in with your finger if it’s not flush.

+ Bring the frame back to us if the pin/hinge gets loose and we’ll sort out a better fit.

+ If you feel your frame could fit better, pop in to us and we’ll adjust it for you. Kein Problem.

Lenses

You will see your best when your precision Zeiss lenses are clean. So to get the best vision, clean your lenses daily (or more often if you are in a hot or dusty environment). Here’s how:

1. Wash the lenses under cold water to wash away grit and dust.

2. Apply lens cleaner solution or liquid detergent to both lens surfaces.

3. Gently rub the lens with your fingertips or a clean tissue to remove oils, smudges and fingerprints.

4. Rinse under cold water.

5. Polish with a lens cloth or soft lint free tissue.

Multifocals: Getting used to them

Multifocal lenses are wunderbar! You can see clearly everywhere from far away to near – from driving to threading a needle. A few things to know about how to use and get used to Multifocals:

1. It can take a little time

Often it takes a little time for your eyes to adjust to your new multifocals. At the beginning, things can look blurry or less clear than before. Once you learn to move your eyes up and down the lens you’ll start to find lens areas with the best optical power. Most people take one to two weeks to adjust to new multifocal glasses, some a little longer.

It’s OK to switch back to your old pair of glasses for a short time if you feel uncomfortable during the first few days, but persisting with your new pair is the best way to get used to your new multifocals.

2. Move your head to see better

Your vision will be the clearest when you directly face an object. This is because the clearest part of the lens is positioned in the middle of the lens right in front of your pupil. Within a few days, you will learn to look through the middle of the lens naturally and objects will come into focus quickly and easily.

You need to move your head when you use multifocals. Use your nose as your pointer to look directly at the object and then move your chin up and down until the object comes into focus. This will bring the correct optical power directly in front of your eyes to give you the clearest vision. Remember that the top half of the lens has the distance power and the bottom half has the reading power.

3. Things you’ll get used to

Some people notice vertical lines (like doors) in their side vision bend a little when they rapidly move their head from left to right. This is an adaptation effect. You will get used to this in a week or so.

For some, the ground or stairs are out of focus when wearing multifocals for the first time. This is because, as you look down, your eyes look through the bottom part of the lens which is designed for close-up vision. Simply lower your chin until the ground comes into focus.

Some people find multifocal lenses difficult to use when reading in bed. This is because the lenses are designed to use in a sitting position. Try to sit upright with a pillow behind your back.

And remember, you can come and see us within 90 days of buying your glasses if you feel they’re are not working well for you. We’ll remake your lenses free of charge within this period.

Lens types

Head over to our lens page for information on our range of Zeiss lenses or contact us if you’re after a specific lens.

Gift vouchers

Pass on the Dresden love to friends, colleagues or family with an origami gift vouchers.

Each voucher’s worth the $ amount printed on it towards any product at Dresden’s store or website.

One voucher, one transaction, and valid for a whole year from purchase date.

Let’s chat

e: hallo@dresden.com.au

ph: 1300 535 110

DROP US A LINE

Your Name

Your Email

Subject

Your Message

Your Prescription (optional)