Help & FAQs


Shipping

Australia-wide: Flat rate $10 via Australia Post Parcel Post.

International shipping: Flat rate $20 via Australia Post. We currently ship to New Zealand, Hong Kong, UK, Germany, USA & Canada. Contact us about shipping to other destinations.

When will my order be ready?

The time for making up your order depends on whether you’ve provided all your info (do we have your prescription and PD?), if your prescription is within our standard lens range (+/-4 Sphere, up to -2 Cylinder) and whether you place it on a weekday or weekend.

The good news: if we have all your info when you order these are the delivery times via Australia Post Parcel Post in business days (take off 3 days if you’re picking up):

Sunglasses and Standard Single Vision:
5 days to NSW, VIC, QLD, TAS, SA (non metro: 10 days); 12 days to WA & NT: (non metro: contact us)

Specialty lenses (e.g. Multifocal, Transition):
10 days to NSW, VIC, QLD, TAS, SA: (non metro: 14 days); 12-17 days to WA & NT (non metro: contact us)

INTERNATIONAL Please contact us

Can I order a frame/arm colour combo not shown on the online shop?

Absolutely! Order the glasses with the frame colour you’d like, then add a Note in Checkout with the arm colour you’d like. Choose from:
+ Clear (translucent)
+ Yellow
+ Orange
+ Red
+ Deep red
+ Black
+ Dark brown
+ Light brown (translucent)
+ Pistachio
+ Dark Blue (translucent)
+ Light blue
+ Purple

If you’ve seen something on our Instagram or Facebook page, give us a link to specific post and any comments on it.

Are your prescription glasses eligible for Health fund rebates?

They sure are! You can claim your rebate electronically at our shops if you have optical cover with your health fund. Or we’ll give you a receipt with item numbers so you can lodge your claim directly with your health fund.
Online orders – please include a specific request in your Checkout notes field (at the bottom after your Shipping Address) that you’d like a receipt with item numbers sent out to you with your order.

How do I get my prescription to you?

If you’ve had an eye exam recently, request a written or electronic copy of your prescription and bring it in, or ask them to release it to us and we’ll do the rest.

Upload a scan or electronic file of your prescription to the form below or email it to us, or bring it into us.

Your Name

Your Email

Subject

Your Message

Your Prescription (optional)

Do you do eye tests?

You can book an eye exam with one of our excellent optometrists by booking online or contacting our workshops. Bring your Medicare card with you to claim any rebate you’re eligible for (up to $56.80 depending on your previous claims and age) and it’ll be processed on the spot.

Lens types

Anti-scratch: A hard coating makes the surface more resistant to scratches, so they last longer.

Anti-reflective: For comfort and safety. These help reduce eye fatigue and headaches caused by reflections from computer screens and daytime lights. At night they reduce glare from headlights, taillights and street lights, for safer driving.

Multifocal / Progressive: These combine prescriptions for distance and reading in the same lenses.

We have precision Zeiss Multifocal lenses in different indices (1.5, 1.6, 1.67 & 1.74), with optional anti-scratch and anti-reflective coatings. Polarised multifocal and transition multifocal lenses are also available.

Frames with multifocal lenses start at $199 (prescription range Sphere: -8.0 to +6.0, Cylinder: -4 to 0). We cover prescription ranges right up to Sphere: -20 to +16, Cylinder: -6 to 0. View price listContact us to order frames with Multifocal lenses.

Transition: These darken when you’re outdoors and exposed to UV light, and become clear again when you return to indoor light or shade.

We have precision Zeiss Photofusion (transition) lenses in a range of indices (1.5, 1.6 & 1.67). They can be reading, distance or multifocal, with anti-scratch or anti-reflective coating. Frames with transition lenses start at $199 (prescription range Sphere: -8.0 to +5.5, Cylinder -4 to 0). Contact us to order frames with transition lenses.

Polarised: These reduce the glare that comes off shiny, non-metallic surfaces like water and ice or snow, which makes them a good option if you’re into boats or mountain sports.

We offer polarised lenses in a range of indices (1.5, 1.6 & 1.67), either reading/distance or multifocal, with anti-scratch or anti-reflective coating. Frames with polarised lenses start at $199 (prescription range Sphere: -8 to +8, Cylinder: -2 to 0). We cover prescription ranges right up to Sphere: -12 to +8, Cylinder: -4 to 0.

Lens and frame care

Lenses

You will see your best when your precision Zeiss lenses are clean. If you can, clean your lenses daily (or more often if you are in a hot or dusty environment). Here’s how:

1. Wash the lenses under cold water to wash away grit and dust.

2. Apply lens cleaner solution or dish washing liquid to both lens surfaces.

3. Gently rub the lens with your fingertips or a clean tissue to remove oils, smudges and fingerprints.

4. Rinse under cold water.

5. Polish with a lens cloth or soft lint free tissue.

Dresden frame

Your Dresden frame is made from an ultra durable nylon. It’ll last for many years if you give it a little care.

1. Wash your frames occasionally to remove oils and grit. If you wear them in a very hot and gritty environment, use a toothbrush to clean the groove between the frame and lens.

2. Check the pin in the hinge every so often. The top of it should sit flush with the arm. Press it firmly in with your finger if it’s not flush.

3. Bring the frame back to us if the pin/hinge gets loose.

4. If you feel your frame could fit better, pop in to us and we’ll adjust it for you. Kein Problem.

PD measurement

PD (pupillary distance) measures the space between the pupils of your eyes. Knowing this measurement is important to make sure your eyes match up with the optical centre of your lenses.

Although you may not see your PD measurement on your prescription, it will most likely have been recorded at the time of your eye exam. Contact the optometrist who issued your prescription and request your PD. If, for some reason, this is not available you can follow these steps to measure your PD:

Place a millimetre ruler on the bridge of your nose.
Have a friend face you about arms length away.
Have your friend measure the distance between the centre of your pupils (the black dots in the middle of your eyes).
Or you can do it yourself, if your vision is adequate, by looking in the mirror.

As a guide, most adults have a PD of between 55–65 mm and most kids have a PD of between 42–54mm.

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Let’s chat

e: hallo@dresden.com.au

ph: 1300 535 110

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Subject

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