Forget the usual 1 or 2 year warranties. We’re here for the long haul. We stand by our frames with a lifetime warranty.
Our frames can take a lot of punishment, but they’re not indestructible. So best not to run over them with your car, and definitely, don’t clean them with methylated spirits – it’s like Kryptonite to Superman!
The reality is that occasionally our frames do go kaput, so we’ve got your back.
Getting your replacement frame
Like you, we prefer things to be simple and straightforward.
Ideally, you can bring in or post us the broken part. This way we can recycle it and keep it out of landfill. We’ll match it as close as possible to your original or you can choose a completely new colour.
If you can’t send us the part, instead send a photo. This is so we can learn what went wrong and keep improving the way we make our frames. We’re the manufacturers, after all, so the buck stops with us.
We’ll cover postage on your replacement frame if you’re in Australia. If you’re outside Australia, we ask you to pay postage.
If your lenses don’t feel quite right, come back to us within 90 days and we’ll work through a solution together.
Our Zeiss lens coatings, e.g. anti-reflective or blue filter, are covered for 12 months. Any issues just let us know.